Shipping policy

At By Kaycee’s, every order is prepared with care and thoughtfully packaged for its journey to you.

Processing Time

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

During holidays, promotions, launches, or periods of unusually high order volume, processing may take slightly longer.

U.S. Shipping

We offer complimentary standard U.S. shipping on orders of $75 or more.

Orders below $75 and any additional shipping options available for your destination will be calculated and displayed at checkout.

Shipping promotions apply to eligible orders after discounts and before applicable taxes unless otherwise stated.

Delivery

Delivery times shown at checkout or provided by the carrier are estimates and begin once your order has been shipped.

While we work with trusted shipping carriers, delivery times may occasionally be affected by weather, carrier disruptions, holidays, or other circumstances outside our control.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us at hello@bykaycees.com as soon as possible. We will make every reasonable effort to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

Lost, Missing or Damaged Packages

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at hello@bykaycees.com with your order number and relevant details.

For packages marked as delivered but not received, we recommend first checking around the delivery location, with household members or neighbors, and with the shipping carrier.

We will review the circumstances and assist with the appropriate next steps.

Questions

For questions about shipping or an existing order, contact us at hello@bykaycees.com.