Refund policy

We want you to feel confident shopping with By Kaycee’s. Please review our return and refund policy before placing your order.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unused, unopened and in its original packaging.

To request a return, please contact us at hello@bykaycees.com within 14 days of delivery and include your order number and reason for the return.

Please do not send a return without contacting us first.

Approved returns should be sent to:

By Kaycee’s
630 Bloomfield Ave
Clifton, NJ 07012
United States

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning an item. By Kaycee’s is not responsible for return packages lost in transit.

OPENED OR USED PRODUCTS

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened or used.

We encourage you to review the product description, ingredients and usage information before purchasing. If you have questions about a product before placing your order, please contact us at hello@bykaycees.com.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact us at hello@bykaycees.com within 48 hours of delivery.

Please include your order number, a description of the issue and clear photographs of the product and packaging so we can review the situation and make it right.

NON-RETURNABLE ITEMS

We cannot accept returns of:

Opened or used skincare products

Gift items

Final-sale items

Items returned more than 14 days after delivery

Items that are not in their original condition or packaging

If you are unsure whether your item is eligible for return, please contact us before sending it back.

REFUNDS

Once your approved return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–7 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

CANCELLATIONS

If you need to cancel or change an order, please contact us at hello@bykaycees.com as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

EXCHANGES

We do not currently offer direct exchanges.

If an eligible item needs to be returned, please follow the return process above. You may place a new order separately for the product you would like instead.

CONTACT US

Questions about a return or refund can be sent to:

By Kaycee’s
hello@bykaycees.com
630 Bloomfield Ave
Clifton, NJ 07012
United States